     |
Support for airline reservation United"AIRLINE RESERVATION UNITED" Can't find what you need? Try a Google Web Search in the box below!
5/28/1999-LUCENT TECHNOLOGIES: Lucent Technologies signs three-year services agreement to support United Airlines' reservations centres (C)1994-99 M2 COMMUNICATIONS LTD * Agreement will bring improved system reliability and Y2K-compliant technology CHICAGO, Ill. -- Lucent Technologies (NYSE: LU) today announced it has signed a three-year, $21 million agreement with United Airlines to provide support for United's 17 reservations centres in the United States. The agreement calls for Lucent, through its NetCare services portfolio, to support 4,900 reservations representatives and 686 voice mailboxes. AIRLINE RESERVATION UNITED Lucent will take over management of the systems and software supporting United's reservations centres, which include Lucent's suite of CentreVu Customer Care Solutions, the company's DEFINITY Enterprise Communications Servers and Intuity AUDIX messaging systems. Lucent's CentreVu Response Solutions will support interactive voice response applications; and CentreVu Call Management System (CMS), a software application that provides information and management tools, will help monitor, analyse and optimize call centre performance. Lucent will install new DEFINITY and Intuity AUDIX systems at some call centres while upgrading the equipment at others to current state-of-the-art levels. All of the products included in the agreement have been certified as Year 2000 compliant. Can't find what you need? Try a Google Web Search in the box below!
AIRLINE RESERVATION UNITED Lucent will provide United with remote monitoring and software administration; billing coordination; trouble ticket management; custom billing; inventory management; and professional services, such as call flow design and agent training. AIRLINE RESERVATION UNITED "When it comes to systems that serve our customers and employees, our top priority is reliability," said Al Smith, Director-Voice & Data Communications at United's Information Services Division. "With Lucent's proven track record as an industry leader, this agreement will provide our Reservations employees with the technology resources they need to serve our customers today, tomorrow and into the next millennium." AIRLINE RESERVATION UNITED "Lucent has been building and caring for communications networks for more than 125 years, and thousands of businesses trust their critical systems to our Lucent NetCare services," said Joie Pacifico, Lucent's Value-Added Services vice president. "We are very pleased that United has entrusted us with their network of reservations centres." AIRLINE RESERVATION UNITED Lucent is the market leader in call centre equipment in the US and Europe. The call centre market is growing at about 21 percent a year, and is expected to reach more than $15 billion by 2001. International Data Corp. (IDC) predicts that revenues from call centre outsourcing will climb from 15 percent to 25 percent each year for the next few years. AIRLINE RESERVATION UNITED Lucent NetCare offers a full suite of communications services to optimize companies' evolving networks. Lucent directly manages more than 1,100 voice systems and more than 2.8 million mailboxes. Lucent NetCare is a market leader in providing customer relationship solutions, with more than 6,000 clients and 600 consultants working with 700 call centres per week. Can't find what you need? Try a Google Web Search in the box below!
AIRLINE RESERVATION UNITED As the largest air carrier in the world and the largest majority employee-owned company, United Airlines offers more than 2,370 flights a day to 133 destinations in 27 countries and one US territory. United is a founding member of the Star Alliance, a global network of airlines including Air Canada, Air New Zealand, Ansett Australia, Lufthansa, SAS, Thai Airways International and Varig. All Nippon Airways of Japan is expected to join the Star Alliance in October of 1999. United also is an industry innovator with breakthroughs such as E-Ticket Service, United Connection, Airport Gate Readers, Mobile Airport Chariots, United Shuttle, and the introduction of the technologically advanced Boeing 777. United Airlines' Internet address is http://www.ual.com. Lucent Technologies, headquartered in Murray Hill, NJ, USA, designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronic components. Bell Laboratories is the research and development arm for the company. For more information on Lucent Technologies, visit its Web site at http://www.lucent.com....... Compare airline reservation United and other airlines here /cheap airfares home |